Giving

When you connect to Planning Center Giving for the first time, you have two options to link your bank account – instant (which uses your online banking credentials to log into your bank and verify your account) and manual (which uses account and routing numbers).

The manual method takes longer so you have to plan for a couple of extra days for the account to be verified the first time. You don’t have to use the instant method (using your login info) if that makes you uncomfortable. For more information about how this works, click here.

Planning Center doesn't have access to the bank login info that you use to connect online giving to your bank account - an organization called Stripe is the one that handles that sensitive info. You might want to check out their website for how this works: https://stripe.com/financial-connections.

Log into Grace Chapel's Church Center portal here: gracechapelwl.churchcenter.com - click Login at the upper right side of the page (if you are not already logged in - if you are, skip this next part).

It will ask you for your mobile phone number so that it can send you an access code. When you get the code enter that into the box and click Next. It'll say "Hi <your name>" and just click on the Log in as <your name> button.

Once you are logged into Church Center, click the Give link at the top of the page. Then on the next page, click on My Giving in the top-right and it will show you everything about your giving there - payment methods, recurring donations, donation history, etc.

For some transactions, the manual option is at the very start of the process in the 'fine print'.

Once you enter the amount you want to donate, under your name there is the "Select Payment Method" section. Click on Add bank account. You'll then see the big blue/green button that says Verify your account. Don't click on that but instead look below it where it says "Having trouble?..." There is a link in that sentence that says manually verify your account. Click that and go from there.

The main reason this happens is because you have selected a fund to give to but you haven't entered a dollar amount next to that fund. Let's say you started your transaction thinking that you were going to give to both the local ministry fund and the building fund. But then you changed your mind and only want to give to local ministry so you set the building fund dollar amount back to 0. Because the building fund line item is still selected (even with a 0 dollar amount) the system thinks that you just forgot to enter an amount and it won't let you go any further until you fix that. In this situation scroll up to the fund that has 0 in the amount and click the big red X to the right of the fund name. This will make that fund disappear from your list and you should be able to complete your transaction now (assuming there aren't other funds with 0s in the amount box).